Shipping policy
At Luxapod, we strive to ensure a pleasant and transparent shopping experience for our customers. We take the quality of our products and the speed of our shipping service very seriously.
1. Order Processing
All orders are processed within 1 to 3 business days following receipt of the order. Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Times
Orders are shipped within 2 to 3 days and are generally delivered within 10 to 15 business days depending on the location in France.
For international orders, delivery times depend on the destination country.
3. Shipping Costs
Shipping costs are calculated based on the weight of the order, the delivery destination, and the shipping method chosen by the customer. Shipping costs are clearly indicated during the order process and may vary depending on current promotions.
4. International Delivery
We offer international delivery to many destinations around the world. International delivery times and shipping costs vary depending on the destination country.
5. Returns and Exchanges
We accept returns and exchanges within 14 days of receiving the order. Returned items must be in their original condition, with their tags intact. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
6. Customer Service
Our customer service team is available to answer any questions regarding shipping, returns, exchanges, and any other requests for assistance. Feel free to contact us by email at contact.mypod@gmail.com