Refund policy

At Luxapod, we are committed to ensuring your complete satisfaction with every product you purchase from us. If for any reason you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.

Return Period: You have 30 days from the receipt of your order to return any product that does not meet your expectations.

Return Conditions:

  • Products must be in their original condition, with their packaging intact.

  • Products must be unused, undamaged, and in their original state.

  • Personalized or custom-made products are not eligible for return, except in the case of a manufacturing defect or non-conformity with the order.

Orders in Transit: If your order is already on its way at the time of your refund request, we ask that you wait until you have fully received all the products in your order before initiating any return process. You will then have a two-week period from the date of receipt of your last item to contact our customer service and submit your refund request. After this deadline, the request can no longer be processed. The refund will be handled upon receipt and verification of the returned products in our warehouses.

Return Shipping Costs: Return shipping costs are covered by us.

Return Process: To return a product, please contact our customer service at contact.mypod@gmail.com to obtain a return authorization number. Once you have received this number, please follow the provided instructions to return the product.

Refund: Once we have received the returned product and verified that it meets our return conditions, we will proceed with a full refund of the original purchase price, including initial shipping costs if applicable. The refund will be issued using the payment method used at the time of the original purchase, within a reasonable timeframe.

Please note: Items returned without a return authorization number will not be accepted and will be sent back to the sender.

At Luxapod, we strive to provide high-quality customer service and ensure your satisfaction at every step of your shopping experience. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact us. We are here to help.

Thank you for choosing Luxapod.